Hello!
How Can We Help?

Thank you for choosing Prota as your technology partner. As Prota Team, our main priority is to offer excellent post-sales customer experience and technical support services for our clients.

Categories

ProtaStructure is an innovative structural BIM solution for structural engineers to model, analyze and design buildings quickly and accurately. ProtaStructure enables its users to model simple or complex concrete and steel buildings with speed and ease.

Design offices designing structural engineering projects use ProtaStructure and Prota’s other technology solutions.

Since the software is licensed for your company, your employees can use ProtaStructure simultaneously provided that the number of purchased license seats are not exceeded.

ProtaStructure supports a wide range of codes including;

  • Automatic RC design based on ACI318, Eurocode 2, BS8110-1997, CP65, HK2004 and TS500.
  • Code-based design of steel members to the Eurocode 3, BS5950, AISC360-10 (ASD, LRFD) and Turkish Steel Design Codes.
  • Full-featured seismic analysis and design based on Eurocode 8,UBC, IBC, TEC and SNI1726 (Indonesia) and NSCP 2015 (Philippines) standards.
  • ProtaDetails is a revolutionary system for automatically creating and organizing all your structural concrete detail drawings in one go.

ProtaDetails targets structural engineers and drafting professionals. It is an essential tool for offices focusing on CAD structural engineering and detailing. You can benefit from the growing library of design and detailing macros to instantly design and detail common structural components including retaining walls, stairs, piles, and foundations and save hours in detailing time.

  • ProtaSteel allows structural engineers and detailers to perform automated steel connection design and produce high-quality steel detail drawings in minutes.

ProtaSteel allows structural engineers and detailers to perform automated steel connection design and produce high-quality steel detail drawings in minutes. You can bring models designed in ProtaStructure seamlessly into ProtaSteel and save hours with automated design of a comprehensive range of bolted and welded steel connections of your choice.

  • ProtaBIM reinforces Prota’s standing as a leading provider of advanced BIM technology with new bi-directional links with the latest versions of Revit together with integration with the latest IFC formats. Models can be synchronized and design changes tracked greatly enhancing your project coordination and workflow.

ProtaBIM is also designed for structural engineers to allow them to easily communicate and coordinate models with other project stakeholders including architects, fabricators, BIM specialists, and owners. ProtaBIM supports the latest BIM industry formats including Revit and IFC’s together with intelligent model links for validation to ETABS, SAP2000TM, SframeTM, LUSASTM, and others.

No. ProtaDetails and ProtaSteel are included in the ProtaStructure Enterprise package, the most commonly used package worldwide. These modules are installed together with ProtaStructure and work with the same software activation code.

Yes. ProtaDetails could be purchased separately as a standalone package. Structural Engineers and CAD Technicians usually prefer to invest in ProtaDetails as a standalone package.

ProtaSteel could also be purchased as a standalone package. However, ProtaSteel can import models designed in ProtaStructure only. Therefore, offices designing connection design and detailing invest in ProtaStructure Enterprise package which includes all modules of Prota Software.

You can simply contact Prota’s sales team through this online form;

Once you fill out the form. You will automatically be directed to the office/reseller at your territory.

Please note that only Prota offices and resellers are authorized to sell Prota software. You can find the detailed list of authorized resellers and offices through here;

When you launch ProtaStructure Suite, an activation screen will welcome you. Follow the steps below for activating your product:

  • Make sure that the computer on which you will use ProtaStructure Suite is connected to the internet.
  • Select the product that applies to you. This is the product you have purchased from Prota. Select Trial or Student product if you are using Trial or Student version.
  • Select ‘Online Activation’ method.
  • Enter the ‘Activation Code’ that you receive from Prota.
  • Click on the ‘Activate’ button.

You can evaluate ProtaStructure for 30-days. During your evaluation , we are available to help you to make the most of your trial experience by answering your questions and conducting live online demos. Our team looks forward to assisting you!

No, educational or trial licenses cannot be used in any commercial situations including project design or training.

Providing first class support is vital to ensure you get the most out of your investment with Prota. With the introduction of ProtaStructure 2019 we have significantly enhanced our post-sales customer experience with our new Prota Help Center.

This provides a much more interactive support experience from online videos to community forums to get the latest information on Prota’s products and services when you need it. Prota Help Center provides:

- Always up-to-Date Knowledgebase
- Prota User Community Forums
- Dynamic Self Service Support
- Responsive Support Ticketing

Prota Help Center has been designed specifically for ProtaStructure users. ProtaStructure users need to log-in to the system with their credentials. The system is closed for everybody except licensed users of ProtaStructure.

If you do not know your username and password Please contact our support team at globalsupport@protasoftware.com or asiasupport@protasoftware.com

You can reach Prota Help Center through support.protasoftware.com.

There are plenty of free technical support videos on our website. Please visit and learn how to use Prota’s products. We are also providing exclusive learning videos from the purchase date of your product.

Prota Maintenance Plan includes entitlement for one named contact (provided that he or she is registered employee of your company) to receive Technical Support and provides many benefits, including:

  • Free updates for 12 months from the purchase date of your product (Or as enumerated in the order form)
  • Access to our team of experienced engineers
  • Access to our online resources available 24 x 7
  • Submit unlimited support requests for 12 months

Prota Maintenance Plan will begin from the date of purchase and will continue until the last date as enumerated in the order form. The agreement will renew automatically on each anniversary for a period of one (1) year as early as 90 days prior to expiration.

If you do not renew your licence before it expires, you continue to have the right to use your licensed software, but potentially lose access to the following benefits:

  • New releases of your software
  • Product enhancements
  • 24/7 Technical Support
  • Operating System: 64-bit versions of Windows 10
  • At least 1 GB free disk space and 8 GB physical memory (RAM)
  • A CPU with multi-core support is recommended
  • A screen resolution of 1280x720 pixels and higher is required
  • A dedicated graphics card supporting OpenGL and DirectX with min 1 GB of video memory is required (Since ProtaStructure and ProtaDetails make use of latest graphical visualization techniques)
  • Windows .NET Framework version 4.5 (please turn on Windows auto-update)
  • Operating System: 64-bit version of Windows 10
  • Intel I7 multi-core processor or equivalent. The higher the CPU cache and clock speed the better.
  • SSD Hardisk (Solid State Drive) with ample free hard disk space.
  • 16 GB physical memory (RAM)
  • A screen resolution of 1920x1080 pixels and higher.
  • A dedicated graphics card supporting OpenGL and DirectX with 4GB of video memory
  • Windows .Net Framework version 4.5 (please turn on Windows auto-update)

We provide free technical support for 12 months from the purchase date of your product.

You can contact Prota’s technical support engineers at the location nearest to you. Please refer to the following table for time-zones and locations:

Location E-Mail Address Hours of Operation
Malaysia
Singapore
Philippines
asiasupport@protasoftware.com 9 am to 5 pm GMT+8,
Monday - Friday
Indonesia
Thailand
aec@applicadthia.com 9 am to 5 pm GMT+7,
Monday - Friday
Other globalsupport@protasoftware.com 9 am to 5 pm GMT+3,
Monday - Friday

If you have any technical support requests or questions, you can contact us at all times through globalsupport@protasoftware.com and asiasupport@protasoftware.com. Our dedicated online support center together with our responsive technical support team is available to help you get the most out of Prota’s technology solutions.

No. Once you activate your product, you don’t need to have internet connectivity while you are using it. After initial online activation, the license will be reserved for your computer for a certain period every time you launch your software. During this period, since the license is exclusively checked out for your computer and you can not use your license on another computer. If you have more than one seat of license, you can activate them on different computers.

Please send us an email to report suspected illegal usage. By reporting misuse you are helping to protect legal business and continue high-quality development of Prota products.